Alana

Processing Time (Standard Orders):

Orders are processed within 3–7 business days (Tuesday–Thursday).

Processing Time (Sale Orders):

During promotional periods, processing time is extended to 1–15 business days (Tuesday–Thursday) due to increased order volume and inventory sourcing.

Order Updates:

You will receive an order confirmation after purchase and tracking information once your order has shipped. Orders are processed within the stated timeframes, and updates will be provided as needed.

Shipping:

Shipping is available on all orders. Free shipping is offered on orders over $300. Tracking information will be provided once your order has shipped.

Local Pickup:

Local pickup is available for added convenience. You will be notified when your order is ready for pickup.

Sales:

All sales are final. Please review your order carefully before completing your purchase.

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept exchanges only for products with the same or higher value. The product must be sent back in the original condition (resell-able condition) as it was when shipped from us. ALL HAIR must be in it’s natural state meaning no dye, no chemicals, unravel, or no cutting of the weft. You are allowed to return the hair but you are responsible for all shipping fees unless we are at fault. 

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept exchanges only for products with the same or higher value. The product must be sent back in the original condition (resell-able condition) as it was when shipped from us. ALL HAIR must be in it’s natural state meaning no dye, no chemicals, unravel, or no cutting of the weft. You are allowed to return the hair but you are responsible for all shipping fees unless we are at fault.