All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept exchanges only for products with the same or higher value. The product must be sent back in the original condition (resell-able condition) as it was when shipped from us. ALL HAIR must be in it’s natural state meaning no dye, no chemicals, unravel, or no cutting of the weft. You are allowed to return the hair but you are responsible for all shipping fees unless we are at fault.